Not just the plane
Posted: Fri Sep 17, 2021 3:41 pm
Through the years we've had reasonable factory support for parts, yeah yeah everybody has had thumbs up and down experiences, not trying to stir the pot here.
Well this goes beyond the call of duty. One of the M5's is up for sale and is in for a pre-buy inspection, and as usual one of the mufflers is cracked. We try to weld twice or three times then junk 'em and start fresh. We had taken a deposit on the plane already.
The first call to Maule was on Wednesday this week mid-day, left a message, and followed up with an email. About an hour later called again and bingo! Jennifer in parts (the regular gal is out on leave?) answered and I explained the AOG, purchase agreement, taking up shop space etc. and we needed a left side muffler in a bad way. Jennifer walked the phone out the production area, spoke with the fabricator asking what he could do. He told her he had the required pieces and would weld it Thursday and ship it Friday.
Well this is exactly what transpired! We received a tracking number and the invoice today, Friday as promised. (wish this was the norm)
It's the people at Maule that make Maule. Many Many Thanks for helping us out of a jamb. Great Job Jennifer, Welder Dude, and Shipping Department.
Awesome customer service this order. Two thumbs up!!
Well this goes beyond the call of duty. One of the M5's is up for sale and is in for a pre-buy inspection, and as usual one of the mufflers is cracked. We try to weld twice or three times then junk 'em and start fresh. We had taken a deposit on the plane already.
The first call to Maule was on Wednesday this week mid-day, left a message, and followed up with an email. About an hour later called again and bingo! Jennifer in parts (the regular gal is out on leave?) answered and I explained the AOG, purchase agreement, taking up shop space etc. and we needed a left side muffler in a bad way. Jennifer walked the phone out the production area, spoke with the fabricator asking what he could do. He told her he had the required pieces and would weld it Thursday and ship it Friday.
Well this is exactly what transpired! We received a tracking number and the invoice today, Friday as promised. (wish this was the norm)
It's the people at Maule that make Maule. Many Many Thanks for helping us out of a jamb. Great Job Jennifer, Welder Dude, and Shipping Department.
Awesome customer service this order. Two thumbs up!!